Privacy Policy

Smith Titanium operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a straightforward shopping experience (the "Services"). Smith Titanium is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.

Personal Information We Collect

When we use the term "personal information," we mean information that identifies or can reasonably be linked to you. We may collect the following categories of personal information depending on how you interact with the Services:

Contact details including your name, address, billing address, shipping address, phone number, and email address. Financial information including payment card details, transaction information, and payment confirmation. Account information including your username, password, security questions, and preferences. Transaction information including items you view, add to your cart, or purchase. Communications with us including any information you share when contacting our support team. Device and usage information including your IP address, browser type, and how you navigate and interact with the Services.

How We Collect Personal Information

We may collect personal information directly from you when you visit or use the Services, create an account, or communicate with us. We also collect information automatically through cookies and similar technologies, from service providers acting on our behalf, and from partners or other third parties.

How We Use Your Personal Information

We use your personal information to provide and improve the Services, process payments, fulfill and ship orders, manage your account, handle returns and exchanges, and communicate with you about your orders. We may also use your information for marketing and promotional purposes, fraud prevention and security, customer support, and to comply with applicable legal obligations.

How We Share Your Personal Information

We may share your personal information with Shopify and other third-party vendors who perform services on our behalf, including payment processing, fulfillment, shipping, and data analytics. We may also share information with business and marketing partners for advertising purposes, with affiliates within our corporate group, and in connection with a business transaction such as a merger. We may also disclose information to comply with legal obligations or to protect our rights and the rights of our users.

Our Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties in various countries. To learn more about how Shopify handles your personal information, visit the Shopify Consumer Privacy Policy at privacy.shopify.com.

Third Party Websites

The Services may contain links to third party websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before providing any personal information.

Children's Data

The Services are not intended for use by children. We do not knowingly collect personal information from anyone under the age of majority. If you believe a child has provided us with their information, please contact us and we will delete it.

Security and Retention

We take reasonable measures to protect your personal information, but no security system is perfect. We retain your personal information for as long as necessary to provide the Services, comply with legal obligations, and resolve disputes.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. You may also have the right to opt out of the sale or sharing of your personal information for targeted advertising purposes. To exercise any of these rights, contact us at info@smith-titanium.com. We will not discriminate against you for exercising your rights.

Managing Communications

You may opt out of promotional emails at any time by using the unsubscribe link in any email we send. We may still send non-promotional emails related to your account or orders.

International Transfers

Your personal information may be transferred, stored, and processed outside the country in which you reside. Where required, we rely on recognized transfer mechanisms such as the European Commission's Standard Contractual Clauses.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically.

Contact

For questions about this Privacy Policy or to exercise your rights, contact us at info@smith-titanium.com.